1). Q:Are your company a trading one or a factory?                                                       A:Factory ,More than 30 years focusing on test machine field, 20 years exporting experience.

2). Q:After an order is placed, when to deliver?                                                             A:Generally about 10-35days, If we have inventory, we can arrange shipment within 3 days. Please be aware that our production lead times depend on specific items and item quantities.

3). Q:What about the warranty with after – sales services?

       A:The testing machine is guaranteed for 24 months by PTE,we can help you to repair your problem controller freely,even it’s not from our factory. After the warranty, the professional after-sale service team will provide perfect technical support and help guests solve problems encountered while using our product, handles guest problems and complaints in a professional and timely.

4). Q:What about the product’ services and quality?

       A:Each testing machine /instruments must be carried out 100% quality examination and test when shipping and delivery goods. Product use training, each of our product provide video training to show you how to install & operate. We can arrange engineer to train the operation of equipment to customer’s company when you need.

5). Q:PTE machine have Three Star Service?                                                                        *First Star—Pre-service
24 Hours online service for your consult
Help choose right model,and a series of service,person,advise.
*Second Star—Middle Service
–Give you best offer
–Provide discount for many sets order
–Do customer’s request
–Choose payment term you convienent.
–Promptly production and delivery,inform you in time.
–Can provide invoice value as you like to decrease your tax.
 *Third Star—After serivce
–2 year warranty service and all life maintenance.
–Technical Egineer are avalible for oversea trainning.
–Free change for some parts
–Provide newest software vision when update
–Remote control technical consult
–Free installation DVD
–Maintenance plan